Captcha's not showing on my form

  • JuliaGarcia
    Asked on March 29, 2018 at 2:05 PM

    I have embeded the contact form onto my home page but the captchas aren't showing up on my forms on website www.yourpetsnanny.com or a mobile device. But when the direct link is clicked it does show up when the form opens a page up all by itself, not on website.

    I've gone ahead and deleted the captchas for now b/c my form doesn't work at all with them installed on my website. I've attached a screen shot of google's recaptcha not showing up at all. It's a blank space

    How can this be fixed? IS the "embed" code wrong? Again, I have deleted the captchas for now...which will make it difficult to recreate...but I can't leave form up as it is now.

    Help. thanks, Julie



    Jotform Thread 1430017 Screenshot
  • JuliaGarcia
    Replied on March 29, 2018 at 2:13 PM

    I had to get rid of the embedded code all together. I decided to use an icon instead

  • Elton Support Team Lead
    Replied on March 29, 2018 at 3:13 PM

    We apologize for the inconveniences caused.

    There was a problem with the new captcha recently which has already been fixed. It was reverted back to the basic captcha field. Feel free to add it again to your form.