My form will not accept credit cards.

  • SARJKing
    Asked on March 29, 2018 at 2:38 PM

    My form Lion King will not accept credit card payments. When I enter my credit card info I get a message to go back and fix. All my information is correct. What have I done wrong creating the form?

    Page URL: https://form.jotform.com/80505473941154
  • SARJKing
    Replied on March 29, 2018 at 2:49 PM

    I had a parent bring this to my attention because her cc would not go through so tried it with mine and got same results. I guess this is why we have not received any payments.

  • David JotForm Support
    Replied on March 29, 2018 at 3:50 PM

    The payment field is not currently connected to your Stripe account and it is also set to Test Mode:

    1522352934Capture Screenshot 10

    Connect the payment field with your Stripe account and set the Mode to Live:

    https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form