Subscription: Payment did not go through

  • internetpros1
    Asked on March 29, 2018 at 3:13 PM

    I recieved a letter stating my payment did not go through. Please tell me what to do to rectify this.

  • Richie JotForm Support
    Replied on March 29, 2018 at 4:25 PM

    We need you to update your credit card info with a suitable balance so that your subscription won't be downgraded to free.

    Subscription: Payment did not go through Image 1 Screenshot 20

    Please let us know if we can be of further assistance.