Widgets Do Not Show Up When Downloading Full Source Code

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    Asked on March 29, 2018 at 03:39 PM


    We are downloading the full source code to run the forms locally on our intranet server, but widgets do not show up in the form. They work fine on the JotForm site.

    Is there something that we need to do in the code to get get the widgets to show up?


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    Answered on March 29, 2018 at 04:58 PM

    You can't load the widgets and other elements of the form if you will just locally open the .html file generated from the Full Source code ZIP you downloaded.

    You need to have a localserver (an actual server like XAMPP, WAMP or LAMP) to load the forms correctly. Double clicking the local .html file and loading it on your browser will never work. You have to upload the source code to your web server instead.

    The only reason why someone would use the Full Source Code is when you need to apply custom coding to your form that can't be inserted through the Form Builder. If you're not doing any of those, the Default Embed method or the iFrame Embed method should be enough.

    Let us know if you have any questions or if you need further assistance. 

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    Answered on March 30, 2018 at 08:52 AM

    We are not running locally, we are using IIS on a server.

    And yes, we are changing the code and need to use Full Source Code.

    Please advise any other reason the widgets would not work.

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    Answered on March 30, 2018 at 09:31 AM

    Sorry for the inconvenience caused to you. 

    I assume that you downloaded the source code via the Download Source Code option under the Publish Section.

    How to get the Full Source Code of your Form

    Is there any possibility that your intranet blocks our CDN cdn.jotfor.ms.

    Could you please provide us the form ID so we can assist you better?

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    Answered on March 30, 2018 at 09:33 AM

    Yes you are correct, However we just discovered the issue.

    Our endpoint virus protection setting needed to be changed, and now the widgets are working correctly.

    Thank You