problem of receiving notifications

  • Profile Image
    Webcreation
    Asked on October 29, 2012 at 07:01 PM

    I do receives more notifications when a person we contact via the form.

    Why?
  • Profile Image
    pinoytech
    Answered on October 29, 2012 at 07:11 PM

    Hi there,

    Sorry for the inconvenience that may have caused. Changing your form's notication Sender Email to noreply@jotform.com might solve the issue.

    Also, try adding noreply@jotform.com to trusted sender list and try also to whitelist JotMail's IP's Addresses to avoid rejection of emails https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

  • Profile Image
    Webcreation
    Answered on October 30, 2012 at 05:30 AM

    Hi,

    Unfortunately the problem does not resolve with your solution to put the address: noreply@jotform.com.

    It is we who receive more emails (notification of contact via the form request) how?

    Kind regards 
  • Profile Image
    NeilVicente
    Answered on October 30, 2012 at 05:45 AM

    Hello,

    Your form has multiple notifications set up, that is why you're receiving a lot of emails per form submission.

     

    The solution to this would be to delete those duplicate email templates. Simply click on each of them, then click the "Delete Email" button to remove them from your form.

    Make sure that you leave one notification behind.

    Please inform us if you need more information. Thanks!

  • Profile Image
    Webcreation
    Answered on October 30, 2012 at 07:41 AM

    Hi,
    We have created multiple notifications because we received none. So we have different addresses for notifications mi... However, the problem is still present... We do not receive notifications. :/ 

  • Profile Image
    NeilVicente
    Answered on October 30, 2012 at 08:19 AM

    @Webcreation

    Sorry for not being able to understand your issue very well. I have checked all three notifications and found out that you did not follow my colleague's advice i.e., changing Sender E-mail to noreply@jotform.com.

    I went ahead and applied that proposed change to your notifications, and made a test submission on your form. Can you please check your email accounts (contact@webcreation73.fr, noreply@webcreation73.fr, webcreation@hotmail.fr) and see if the notification emails were delivered?

  • Profile Image
    Webcreation
    Answered on October 30, 2012 at 02:52 PM

    Hi @ NeilVicente.

    Excuse me, it is true that English is not my mother tongue is the reason for which I had totally understood what I was advising your colleague. With your changes I received mails.

    But why before that worked and now? That it happened?

    In advance thank you

    Kind regards
  • Profile Image
    NeilVicente
    Answered on October 30, 2012 at 03:10 PM

    @Webcreation

    It is most likely that email addresses othern than noreply@jotform.com are being blocked by your server because a visitor/guest entered an email that does not exist.

    Kindly keep the notification's current setup so you'll be able to receive emails without fail.