Why my account is suspended?

  • Sarah Krafty
    Asked on March 29, 2018 at 9:14 PM

    My clients cannot access the form link.  Please help re-enable documents.


    Jotform Thread 1430398 Screenshot
  • Nik_C
    Replied on March 30, 2018 at 3:40 AM

    Your account was suspended because of this form: http://www.jotform.us/form/72504962935160

    And the reason is collecting passport information which is considered as sensitive information:

    1522394518Screen Shot 2018 03 30 at 9 Screenshot 10

    It is not forbidden to collect such information, but you have to use best practices in collecting such data.

    I see you're travel agency (or similar) so I see the need for collecting such data.

    In order for us to re-activate your account, you will have to insert signature field:

    https://widgets.jotform.com/search/signature

    Also, you should insert Terms field: https://widgets.jotform.com/search/terms

    All that is for your customers to acknowledge that they are sharing such data.

    We'll wait for your response.

    Thank you!