- Sarah KraftyAsked on March 29, 2018 at 09:14 PM
My clients cannot access the form link. Please help re-enable documents.
- JotForm SupportNik_CAnswered on March 30, 2018 at 03:40 AM
Your account was suspended because of this form: http://www.jotform.us/form/72504962935160
And the reason is collecting passport information which is considered as sensitive information:
It is not forbidden to collect such information, but you have to use best practices in collecting such data.
I see you're travel agency (or similar) so I see the need for collecting such data.
In order for us to re-activate your account, you will have to insert signature field:
Also, you should insert Terms field: https://widgets.jotform.com/search/terms
All that is for your customers to acknowledge that they are sharing such data.
We'll wait for your response.