Files are sometimes not properly upload to the form.

  • pricelesspendantz585
    Asked on March 30, 2018 at 2:47 AM

    PEOPLE ARE HAVING PROBLEMS UPLOADING PICTURES KEEPS CEARING OUT I GET SOME NOTIFICATIONS BU NO PICTURE

  • BJoanna
    Replied on March 30, 2018 at 5:59 AM

    If I understood you correctly, you users are sometimes unable to upload pictures to your form and you are also sometimes receiving an email Notification without uploaded pictures. Is that correct?

    Please provide us a link of your form. If the form is embedded, provide us the webpage URL. Also if possible provide us an ID of the submission for which you received and email Notification without uploaded pictures. 

    You can find the submission IDs on the submission page of your form. 

    Example:

    1522403781submissionid Screenshot 10

  • pricelesspendantz585
    Replied on April 12, 2018 at 6:28 PM

    IT KEEPS SENDING THEM BACK TO THE THE PLACE I SENT IT TO THEM THE LINK

  • Kevin Support Team Lead
    Replied on April 12, 2018 at 8:30 PM

    May we get the link you're sharing with them? 

    Please note that the information my colleague requested will help us to further test and understand the issue, we will be happy to test this and help you to find a solution for this. 

    Also, I would like yo share you this guide that will help you finding your form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    If the form is embedded in a web page, please share us that link as well. 

    We will wait for your response.