Files are sometimes not properly upload to the form.

  • Profile Image
    pricelesspendantz585
    Asked on March 30, 2018 at 02:47 AM

    PEOPLE ARE HAVING PROBLEMS UPLOADING PICTURES KEEPS CEARING OUT I GET SOME NOTIFICATIONS BU NO PICTURE

  • Profile Image
    BJoanna
    Answered on March 30, 2018 at 05:59 AM

    If I understood you correctly, you users are sometimes unable to upload pictures to your form and you are also sometimes receiving an email Notification without uploaded pictures. Is that correct?

    Please provide us a link of your form. If the form is embedded, provide us the webpage URL. Also if possible provide us an ID of the submission for which you received and email Notification without uploaded pictures. 

    You can find the submission IDs on the submission page of your form. 

    Example:

    1522403781submissionid.JPG

  • Profile Image
    pricelesspendantz585
    Answered on April 12, 2018 at 06:28 PM

    IT KEEPS SENDING THEM BACK TO THE THE PLACE I SENT IT TO THEM THE LINK

  • Profile Image
    Kevin_G
    Answered on April 12, 2018 at 08:30 PM

    May we get the link you're sharing with them? 

    Please note that the information my colleague requested will help us to further test and understand the issue, we will be happy to test this and help you to find a solution for this. 

    Also, I would like yo share you this guide that will help you finding your form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    If the form is embedded in a web page, please share us that link as well. 

    We will wait for your response.