The form is coded when downloading an excel report

  • krystianakm
    Asked on March 30, 2018 at 6:18 AM

    i've pressed the excel download, and all i get is the coded version of the submitter's answers.

  • Victoria_K
    Replied on March 30, 2018 at 6:39 AM

    From what I can read, I suppose your form is encrypted. Is it correct?

    Unfortunately, Excel, CSV and PDF reports are not supported in Form Encryption. It means that even if you have the key, you cannot decrypt the submissions in Excel. 

    Encrypted-Forms-and-How-to-Use-Them

    You can still view the submissions in a table format on the Submissions page via the Grid Report.

    1522406289150928884810 29 feocx Screenshot 10

    Hope this helps.