Facebook tab: This page does not have permission to install the custom tab

  • Profile Image
    carnivalloco
    Asked on March 30, 2018 at 06:56 AM

    This page does not have permission to install the custom tab.

    I am trying to link a registration form to one of my pages, however I keep getting an error message. Is there an easy way to fix this? I have included a screen shot.

  • Profile Image
    amy
    Answered on March 30, 2018 at 07:24 AM

    I am able to replicate this issue when the Facebook page is not in the live mode. However, if the Facebook page is live, I am able to add the JotForm tab to my page. Please check my result:

    1522408817Screen Shot 2018-03-30 at 14.1

    I would like to recommend you to check your Facebook page whether it is active or inactive. If your problem persists although your Facebook page is live, please let us know your page's and your forms URLs so that we can inspect it in detail.

  • Profile Image
    motocourier
    Answered on March 30, 2018 at 01:30 PM

     Hello, I have the same problem. The day before yesterday I successfully linked the test form, but today I cannot link finished form.

    This is my page's URL: https://www.facebook.com/MotoCourierDelivery/

    This is my form: https://form.jotform.me/80853284130453


  • Profile Image
    Kiran
    Answered on March 30, 2018 at 01:47 PM

    I notice that there is already a JotForm added to your Facebook page. 

    https://www.facebook.com/MotoCourierDelivery/app/190322544333196/

    Are you trying to add a new form to the page? If so, unfortunately, Facebook doesn't support adding multiple tabs to the page. However, you may consider adding iframe tab method to embed multiple forms on your facebook page. Please refer to the guide below:

    https://www.jotform.com/help/125-Adding-Forms-to-Facebook-Static-HTML-App-Method-

    Thank you!

  • Profile Image
    carnivalloco
    Answered on March 30, 2018 at 02:28 PM

    Hi my page's URL:

    https://www.facebook.com/EmergeEventSolutions


    Here is my form:

    https://form.jotformeu.com/80882913513358


    It still keeps displaying the error message every time I try to connect.


  • Profile Image
    motocourier
    Answered on March 30, 2018 at 02:34 PM

    Thank you Kiran,

    But two days ego I had no problem with the form.

    Any way, I have an other page with no forms and even there I can't add the form.


    Thanks.

  • Profile Image
    Adrian
    Answered on March 30, 2018 at 03:35 PM

    Hi @carnivalloco and @motocourier,

    I have tried adding a JotForm form to a Facebook page and as my colleague @amy mentioned in a previous reply, if the form is not Published this seems to fail. Please make sure that your Facebook page is published and that you have permissions in the page (you must be page admin or editor) to add a custom tab.

    15224383373.png

    I will forward this to our developers to see if the form can be added to unpublished pages as well.

    We will let you know via this thread once there is an update.


  • Profile Image
    motocourier
    Answered on March 31, 2018 at 03:18 AM

    Hi Adrian,

    Page is published, I am the admin, the problem is not solved. 

    1522480484Capture 01.JPG

    1522480523Capture 02.JPG

    1522480599Capture 03.JPG

    Thanks

  • Profile Image
    Adrian
    Answered on March 31, 2018 at 06:01 AM

    Thank you for the detailed information, Sandro.

    The issue has been forwarded to our developers and we will let you know when there is an update.

    I suggest you try publishing the form to Facebook by opening the browser in Incognito (Private Mode).

    We are sorry for the inconvenience.

  • Profile Image
    Stephan 
    Answered on March 31, 2018 at 07:31 AM

    I tried that, but still the same error message...

  • Profile Image
    Stephan 
    Answered on March 31, 2018 at 08:54 AM

    Maybe, it's because we don't habe 2000+ Follower??

  • Profile Image
    Kiran
    Answered on March 31, 2018 at 09:07 AM

    @Stephan,

    Probably yes. I have tried creating a new page on my Facebook account and when I tried to add the form to the page, I am able to replicate the issue at my end. However, let me check with my colleagues to further investigate the issue. If there is any update, we'll keep you posted here.

    Thank you!

  • Profile Image
    adhy 
    Answered on April 01, 2018 at 08:05 AM

    There is a new rule from facebook. You need to receive at least 2000 fan before allowing to add a static tab


    hope this help

  • Profile Image
    Michael Arndt 
    Answered on April 01, 2018 at 02:10 PM

    Did this JUST happen? I manage two Facebook business pages and installed an app from JazzHR on one page just a few days ago and it worked just fine. Now I go in today to install on the other page and get the "This page does not have permission to install the custom tab.". When I go back and look at the first page the app is there, not where I had positions it but it's not working.


  • Profile Image
    Joyce 
    Answered on April 02, 2018 at 02:23 AM

    I tried to tab Google+ and twitter to my facebook page but at the end it shows :Turn on to allow only approved Pages to tag you in branded content posts. 

    Anybody know how to solve the problem ? my page is https://www.facebook.com/ZORYNJEWELRY/


    Thanks .

  • Profile Image
    wonsten
    Answered on April 02, 2018 at 03:25 AM

    I have same problem This page does not have permission to install the custom tab.

    but i think its facebook problem because not only jotform, i add some other tabs, also this notice. 

    maybe FB change their policy

  • Profile Image
    Bertini 
    Answered on April 02, 2018 at 01:14 PM

    Hello me it does not work!

  • Profile Image
    Kiran
    Answered on April 03, 2018 at 05:31 AM

    The issue has already been reported to our backend team for further investigation. We thank you for all your inputs. If we have any news on this issue, we'll update on the thread.

    Thank you!

  • Profile Image
    Konstantin 
    Answered on April 03, 2018 at 03:36 PM

    Also very interested in the outcome if you have a solution.

  • Profile Image
    Nik_C
    Answered on April 03, 2018 at 04:43 PM

    @Konstantin,

    You can use this thread for future reference in order to check for updates related to fixing this problem.

    Thank you!

  • Profile Image
    bstolze
    Answered on April 04, 2018 at 03:37 PM

    This just in... see the new NOTE atop Woobox's page here... http://help.woobox.com/customer/portal/articles/1006158-how-to-setup-an-html-fangate-tab---free-


    Looks like you have to have 2000+ fans for custom tabs now 

  • Profile Image
    Nik_C
    Answered on April 04, 2018 at 04:08 PM

    @bstolze,

    Thank you for this information, we will consider and have in mind such restriction.


  • Profile Image
    Zy 
    Answered on April 04, 2018 at 10:19 PM

    Got the same issue. I am trying to add two MindBody widgets on my Facebook page (Schedule and Registration). I was able to add the schedule widget but always getting the same error whenever I add the Registration widget.
  • Profile Image
    Nik_C
    Answered on April 05, 2018 at 01:28 AM

    @Zy,

    I opened a separate thread for you and we'll attend it here: https://www.jotform.com/answers/1435872

    Thank you!

  • Profile Image
    Gareth 
    Answered on April 06, 2018 at 03:02 PM

    Having the same problem and only sitting on 1000 fans...

    If I was to buy the additional likes ( I know this isn't great ) would that make it work or does it have to be organic likes??

    Thanks in advance!


  • Profile Image
    david
    Answered on April 06, 2018 at 03:42 PM

    @Gareth I believe you might have posted in the wrong place.  We do not condone selling of likes on any platform and do not participate in doing so.

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    Gareth 
    Answered on April 07, 2018 at 12:07 PM

    Hi David.  I wasn't asking to buy likes here... I'm asking would that work. In theory...

  • Profile Image
    gina0310
    Answered on April 14, 2018 at 07:01 PM

    I am having the same problem with adding pages, I had to add a form and pin the post until the issue is fixed or I reach 2000 likes I suppose :(

  • Profile Image
    Kevin_G
    Answered on April 14, 2018 at 11:54 PM

    Please note that this is already reported to our developers; however, the limitation has been implemented on the Facebook side, our developers will review this and a solution might be implemented if possible, we will keep this thread updated. 

    Thanks.