People submitting are having trouble with uploading images.

  • Profile Image
    twmbeerteam
    Asked on March 30, 2018 at 12:47 PM
  • Profile Image
    BJoanna
    Answered on March 30, 2018 at 01:35 PM

    I can not find that upload field on the form you provided. 

    The form you provide only has "Product Image" file upload field. 

    1522430564image.JPG

    As you can see I successfully uploaded my image. I also successfully submitted the form. 

    1522430695ty.JPG

    That form was also not created in your account. It was created in the account that is sharing the forms with your account.

    I checked the forms in your account and I think that the screenshot you provided if from this form - http://www.jotform.us/form/73403716084151 

    I tested that form but I was still unable to replicate the issue you reported. 

    1522431045image1.JPG

    1522431087ty1.JPG

    Is your form embedded? If so, please provide us the webpage URL, so that we can test your form there. You can also try to submit your form using a different browser or device.