How can I reset my password?

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    guest_23031431235034
    Asked on October 30, 2012 at 02:40 AM

    The username is fiio.  I don't remember what email it is under.  You can call the billing phone number to confirm my identity or otherwise ask me something to confirm my identity.  Even if I knew what email it was sending to it might help as I have tons of domains.

    Thanks,

     

    Dave

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    Welvin
    Answered on October 30, 2012 at 04:05 AM

    Hi Dave,

    That username is under the email address, support@fiio.comI have initiated a reset password for your convenience, please check the mention email for reset instructions.

    Thank you very much.


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    guest_23034983860053
    Answered on October 30, 2012 at 02:53 PM

    Would you mind sending again?  I just restored that mailbox for this purpose.

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    Welvin
    Answered on October 30, 2012 at 02:54 PM

    Sending again my response? If yes, then here it is;

    Hi Dave,

    That username is under the email address, support@fiio.comI have initiated a reset password for your convenience, please check the mention email for reset instructions.

    Thank you very much.

    Thanks

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    Welvin
    Answered on October 30, 2012 at 02:56 PM

    Or, if you mean the Reset Password option, then DONE.

    Thanks

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    guest_23034983860053
    Answered on October 31, 2012 at 02:42 PM

    Hi Welvin... still not working.  I've sent several test emails to support@fiio.com and it works fine.  For whatever reason, I am not getting any from jotform.  Is there another way to verify my identity?

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    Welvin
    Answered on October 31, 2012 at 02:52 PM

    Hi,

    The email address support@fiio.com is IN our bounce list for this following reasons;

    Result: 

    support@fiio.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t=o reach does not exist. Please try\n5.1.1 double-checking the recipient's e=mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h=ttp://support.google.com/mail/bin/answer.py?answer=3D6596 ce3si9035174vdc.7=2"

    Please take note of the result, it says it does not exist. I however removed your email from our bounce list and initiate another "Reset Password" option. Please check if you are still not receiving any email from us.

    Thanks

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    guest_23034983860053
    Answered on October 31, 2012 at 02:55 PM

    i just got it.  thanks.

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    Welvin
    Answered on October 31, 2012 at 03:11 PM

    Great and you are welcome.