What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I reset my password?

    Asked by guest_23031431235034 on October 30, 2012 at 02:40 AM

    The username is fiio.  I don't remember what email it is under.  You can call the billing phone number to confirm my identity or otherwise ask me something to confirm my identity.  Even if I knew what email it was sending to it might help as I have tons of domains.

    Thanks,

     

    Dave

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    JotForm Support

    Answered by Welvin on October 30, 2012 at 04:05 AM

    Hi Dave,

    That username is under the email address, support@fiio.comI have initiated a reset password for your convenience, please check the mention email for reset instructions.

    Thank you very much.


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    Answered by guest_23034983860053 on October 30, 2012 at 02:53 PM

    Would you mind sending again?  I just restored that mailbox for this purpose.

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    JotForm Support

    Answered by Welvin on October 30, 2012 at 02:54 PM

    Sending again my response? If yes, then here it is;

    Hi Dave,

    That username is under the email address, support@fiio.comI have initiated a reset password for your convenience, please check the mention email for reset instructions.

    Thank you very much.

    Thanks

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    JotForm Support

    Answered by Welvin on October 30, 2012 at 02:56 PM

    Or, if you mean the Reset Password option, then DONE.

    Thanks

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    Answered by guest_23034983860053 on October 31, 2012 at 02:42 PM

    Hi Welvin... still not working.  I've sent several test emails to support@fiio.com and it works fine.  For whatever reason, I am not getting any from jotform.  Is there another way to verify my identity?

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    JotForm Support

    Answered by Welvin on October 31, 2012 at 02:52 PM

    Hi,

    The email address support@fiio.com is IN our bounce list for this following reasons;

    Result: 

    support@fiio.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t=o reach does not exist. Please try\n5.1.1 double-checking the recipient's e=mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h=ttp://support.google.com/mail/bin/answer.py?answer=3D6596 ce3si9035174vdc.7=2"

    Please take note of the result, it says it does not exist. I however removed your email from our bounce list and initiate another "Reset Password" option. Please check if you are still not receiving any email from us.

    Thanks

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    Answered by guest_23034983860053 on October 31, 2012 at 02:55 PM

    i just got it.  thanks.

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    JotForm Support

    Answered by Welvin on October 31, 2012 at 03:11 PM

    Great and you are welcome.