Can I setup something for people to close the form without submitting it?

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    chilton1199
    Asked on October 30, 2012 at 03:51 AM

    I would like the option of a button to to close the form without submitting information, or at least guidance on some way of doing it.

    It is possible that people will come to one of my 'payment' forms in error.  I would like them to be able to be directed to the correct form, closing the original form without submitting. 

    I have tried the 'skip to' condition, but because the form contains a subscription payment wizard the submit button automatically takes them to a paypal page

  • Profile Image
    fxr
    Answered on October 30, 2012 at 05:29 AM

    Why do you put use the Free Text (HTML) tool to add something like, 'Have you arrived at the wrong form? Did you mean to open this one'? 

     

     

    You would get a result a bit like this -> http://form.jotformpro.com/form/23032437548957

    --

    The HTML I used here was:

    <center>

    <p>Have you arrived at the wrong form, did you mean to go to <a target="_blank" href="http://form.jotformz.com/form/22689415996674" rel="nofollow noopener"> this one?</a></p>

    </center>

    --

    I am sure we can help if you wanted to customize that text a little further. Just let us know how you would like it to look. 

     

     

  • Profile Image
    chilton1199
    Answered on October 30, 2012 at 05:48 AM

    That was my first idea, but when I tried to insert a bit of code into the free text box, and then went to preview it,  it wasn't 'active' as a link.  So I thought that wasn't an option.  The site was being a bit slow at the time, so maybe it just hadn't caught up with what I was doing!  We would have to modify the text a bit, because users might not realise/know if they are at the wrong form - it is just a technical difference in the payment option.

    Will clicking that link take them to the new form and 'close' the other one? And presumably clicking 'submit' will just take them on to the main form.

    And can I add that, in addition to being a very easy way to create forms, Jotform's support service is just awesome!  I get sensible, helpful answers, within a couple of hours max, for every question I have ever anked! 

  • Profile Image
    chilton1199
    Answered on October 30, 2012 at 05:48 AM

    asked!

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    liyam
    Answered on October 30, 2012 at 06:50 AM

    Thank you for your kind remark, chilton1199.  In regarding on making your link to become an active one, edit the contents of your free text (HTML) form element.  

    Highlight the text that you wish to become clickable, and then click the chain icon

    A pop-up will appear where you will enter the URL of the link

    After editing the content of your free text (HTML) element, press the Complete button

    And lastly, save your form.

    To answer your question: Will clicking that link take them to the new form and 'close' the other one? And presumably clicking 'submit' will just take them on to the main form.

    If you selected "Open link on the same window", the form will not continue and will go directly to the link, but if you selected "Open link in a new window" it will open a new browser or a new tab.

    If you need assistance, please do let us know.

    Thanks.

  • Profile Image
    chilton1199
    Answered on October 30, 2012 at 04:46 PM

    Ooo  Errr...

    I don't understand what is meant by 'emter the url of the link'

    Mandy

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    jeanettebmz
    Answered on October 30, 2012 at 05:06 PM

    All you need to do is

    1. highlight the link (URL) , copy it,  then

    2. click on the icon indicated below and paste it

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    chilton1199
    Answered on October 30, 2012 at 06:06 PM

    Got it!  It works!

     

    Many thanks for your superb service

     

    mandy

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    jeanettebmz
    Answered on October 30, 2012 at 06:08 PM

    We appreciate your words Mandy, feel free to look for more assistance any time in the future!