I purchased the wrong subscriptions

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    Asked on March 30, 2018 at 02:20 PM


    Please change my order. 

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    Answered on March 30, 2018 at 02:52 PM

    I checked our logs and it seems you have a Bronze yearly subscription and then switched to a Silver monthly subscription.  Let us know which subscription you intended to have and we can cancel and refund the incorrect one.

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    Answered on March 30, 2018 at 03:43 PM
    Hi -
    We are wanting the silver plan due to the amount of payments and
    enrollments needed. Are we able to cancel or downgrade at anytime?
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    Answered on March 30, 2018 at 04:35 PM

    As my colleague has mentioned, it seems that you have subscribed to the Bronze yearly plan first and then changed to the Silver monthly plan.

    The current plan on your account shows Silver, so there is nothing we need to change.

    You can upgrade or downgrade at any time.

    Please note that we have a 30 Day Money Back Policy.

    30 Day Money Back Policy. If for any reason you decide you want to cancel your account within 30 days of your payment, we’ll issue a full refund. To do so, just email the JotForm Support Team at support@jotform.com.

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