Why is my login suspened?

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    Asked on March 30, 2018 at 04:20 PM
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    Answered on March 30, 2018 at 07:43 PM

    We have unsuspended your account. You can now log in.

    It was suspended because you were asking sensitive information like SSN.

    When collecting this type of information, you must comply with the following.

    1. Add a Terms of use widget in your form. This is to require users to read and agree to your presented legal agreement. This will make your forms not to be considered as guilty of phishing activities.

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    Please be aware that online form builders, including JotForm, are being used for identity theft in the past.

    We go to great lengths to prevent this. That is why SSNs are considered as a Phishing activity as stated in our Terms.

    Therefore, when you do request SSN, our automated phishing detector will flag the form(s) and suspend the account or this will be manually performed by our Staff, if your account is on paid status, you should get a notification about it.