Why is my account suspended?

  • Profile Image
    Martino 
    Asked on March 31, 2018 at 10:37 AM

    Hi Jot Form,

    It seems my account has been suspended for some reason. I can't access it anymore even after resetting my password.

    My username is Martinsax52.

    Let me know what to do next.

    Best,

    Martino

  • Profile Image
    Kiran
    Answered on March 31, 2018 at 10:41 AM

    I notice that the account is suspended due to the form http://www.jotform.co/form/80266747784874  which is collecting Photo ID which is not allowed with JotForm. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our terms of usage for more information on phishing. 

    It is required to remove the guilty fields on the form in order to activate your account. Please confirm so that we can remove the guilty fields and activate your account.

    Thanks!

  • Profile Image
    Martino 
    Answered on March 31, 2018 at 02:43 PM
    Hi Kiran,
    Yes, sure you can remove the Photo ID field.
    Thanks for that.
    Martino
    ---
    Martino Scovacricchi - Saxophonist, Composer, Cellist & Educator
    Founder and Director of LSS
    +44(0)7929635720
    www.londonsaxophoneschool.com
    ...
  • Profile Image
    Kiran
    Answered on March 31, 2018 at 03:07 PM

    We appreciate your co-operation. We have now deleted the ID upload field on the form and activated your account. Please check and let us know if you need any further assistance. 

    Thanks!

  • Profile Image
    Martino 
    Answered on April 01, 2018 at 02:43 PM
    Thank you very much Kiran.
    I’m on my final stages of testing before launching the form.
    ...