Spacing is different for same results

  • Profile Image
    andrewcoplon
    Asked on March 31, 2018 at 11:22 AM

    Hello, 

       An issue that I have been running into is when making the reports come back to me in an email, I have noticed sometimes I will have to double space and sometimes single space and play around with it just to get the same results in an email format. This is incredibly frustrating being that all these surveys are pretty much the same so the coding for them for be the same as well. Is there any reason why sometimes I have to double space in edit and sometimes I have to single space just to get the same email format. 

    example in edit form for a brewery 

    on survey will look like this on the edit form. 


    Did you enjoy your experience? 

    Will you come back to visit


    2nd example


    Did you enjoy your experience?

                                                                   

    Will you come back to visit 


    what I should be receiving in email format

    Did you enjoy your experience?

    Will you come back?



    https://form.jotform.com/72986327031156

     

     

     https://form.jotform.com/72274473031148

  • Profile Image
    Richie_P
    Answered on March 31, 2018 at 12:16 PM

    If you want to have the same email content format as your other forms, you can copy the code in your  previous form using the source code and pasting it to the new form.

    Hope this information helps.

    Please give it a try and let us know how it goes.

    Thank you.



  • Profile Image
    andrewcoplon
    Answered on March 31, 2018 at 12:43 PM
    Able to show a video of what code to copy?
    ...
  • Profile Image
    Victoria_K
    Answered on March 31, 2018 at 02:29 PM

    From what I can see at your Notification templates, I suppose that you have copy/pasted texts from one form to another, which caused double spacing. I suggest to just remove extra spaces at Notifications, it is pretty simple. I have recorded a screencast for you:

    1522520899screencast3.gif

    Hope this helps! But, please get back to us if you need further assistance.