- ValerieAsked on March 31, 2018 at 08:00 PM
My login credentials won't work - username: valeriej
Under email address: email@example.com
When I click the "forget my password" and it sends a reset your password link, the email never comes.
Can you help?
- JotForm SupportBDAVIDAnswered on March 31, 2018 at 09:59 PM
The reset password is not being sent to that email address. The registered email address for that account is "firstname.lastname@example.org". Please try resetting it again, and check the inbox for that email address.
Let us know if you have more questions.
- ValerieAnswered on March 31, 2018 at 10:12 PM
Why did I get this back last time I was inquiring to update my JotForm username from my assistant then?
That is NOT my email.
My assistant still has her login and it's listed as GUEST - whitneygries.
- JotForm SupportMike_GAnswered on April 01, 2018 at 12:04 AM
We would like to apologize for any misunderstanding.
I understand that you were told by one of my colleagues that your username was updated from whitneygries to valeriej on this thread. However, the username, valeriej, is already not available even before you made the request. And we would like to apologize for any confusion.
We will be glad to update your account username to a different username. And, I see that your other two preferred username are still both available.
But before we make the update, may we request that you log into your account (whitneygries) first then make another request, please?
We would also like to inform you that the email address, email@example.com, is not associated with any registered account. And the account, whitneygries, is associated with the email address — g***s.w*****y@g****.com
We will wait for your response.
- whitneygriesAnswered on April 01, 2018 at 10:43 PMThanks so much.
Please update the username to *vjurado*
I changed the email address in the account, but it didn't stick. So weird.
- JotForm SupportKiranAnswered on April 02, 2018 at 02:27 AM
As per your request, we have now changed your account username whitneygries to vjurado. If you are using any custom URLs for your JotForms, you'll be required to change the username in the form URL.