I received a message saying the account was auto suspended

  • Profile Image
    Kristin 
    Asked on March 31, 2018 at 08:31 PM

    I just started using JotForm.com for our company’s needs and tried logging in today, but received a message saying the account was auto suspended? What does that mean, and how do I fix this? Thank you

  • Profile Image
    Welvin
    Answered on March 31, 2018 at 10:32 PM

    You have been auto suspended because our system has detected possible phishing in your form. It's the placeholder of the email address field that triggers it. It is an unknown word, but it's fine. To avoid this problem, I've changed it to our default. Note that I have already reactivated your account. Please check again.