Unable to access my account - Suspended

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    Live Rock Shine 
    Asked on April 01, 2018 at 04:10 AM
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    Live Rock Shine 
    Answered on April 01, 2018 at 04:32 AM

     Extremely disgusting. Why would the login stop working. We were planning to pay and upgrade today. Kindly help at this one. Where do we get a proper reply for the same and how quickly that will be. Waiting!

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    John_Benson
    Answered on April 01, 2018 at 06:16 AM

    Your account got suspended because of the VIROASTROLOGY KYC & SUBSCRIPTION form is collecting Passport. 

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    We need to delete the field or the page so we can re-activate your account. Let us know if that is okay with you.

    We'll wait for your reply. Thank you.

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    Live Rock Shine 
    Answered on April 01, 2018 at 06:21 AM

    Kindly go ahead and delete it. We will set up a better option as per your T&C. Thanks

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    lrsanalytics
    Answered on April 01, 2018 at 06:43 AM
    Yes, please go ahead and delete it. We will go through your T&C to
    understand it better and abide by the same. The purpose is to identify the
    person dealing with us and hence we went ahead with that. We will come up
    with a better option.
    Thank you.
    ...
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    John_Benson
    Answered on April 01, 2018 at 07:05 AM

    I have removed the Passport field and re-activated your account. You can now use and manage your forms properly.

    Let us know if you need further assistance. Thank you for your cooperation.