Why form analytics shows more submissions than we have on submissions page?

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    AdrianTung
    Asked on April 01, 2018 at 10:04 AM

    Greetings,

    In regards to our form, the form analytics showed that there were four responses on 31st of March. However, under the list of submissions, there are only three responses on 31st of March. Can we know what happened to the missing submission?

    Please get back to us as soon as possible and your assistance is much appreciated!


  • Profile Image
    Victoria_K
    Answered on April 01, 2018 at 12:11 PM

    Hello AdrianTung,

    From what I can see at analytics of form 80583140244450, you have trully received 4 submissions on 31 of March. I have also checked mail log for that form and can see 8 Autorespondent emails were generated on that day:

    1522598934screenshot0kry7.png

    As you have 2 Autoresponders for that form, 8 emails means 4 submissions. Could you delete any submission manually?

    Please let us know, so we could investigate further.