Cannot find new sessions in the Incomplete Submissions

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    andres00515
    Asked on April 01, 2018 at 03:00 PM

    I use session function to storage the submission, in the pas i can find the incomplete submissiones (sessions) but from 1 of march disspear!!!

    The session worksl but i cant fin it.



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    Adrian
    Answered on April 01, 2018 at 03:30 PM

    I believe you are talking about the submissions of this form. https://www.jotform.com/submissions/72520543615653

    I can see that there are 15 Incomplete Submissions from March in that form.

    Do you know the Session ID of the session that is missing or do you know the exact date and time of that session?

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    Adrian
    Answered on April 01, 2018 at 03:40 PM

    If I understand you correctly, you are saying that the sessions for Incomplete Submissions are not being saved anymore from March 1st.

    I believe you have used this guide to save the form sessions.
    https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    Can you please give us the URL of the first form that is used to create the session for the second form?

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    Adrian
    Answered on April 01, 2018 at 04:07 PM

    I am glad you were able to identify the issue.

    I will forward this to our developers to see if newest submissions can be shown by default and if the limit of 100 Incomplete Submissions can be greater.

    We will let you know once there is an update on this via this thread.