What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been suspended.

    Asked by guest_23026137646047 on October 30, 2012 at 12:17 PM



    When I trying to login to my JotForm account, the site is saying me that your account has been suspended. I don't know why my account was suspended. Please let me know how can I retrive my account.


    I am using JotForm for my company's Marketing Department. I create Brochures, Flyers of properties, my company associates used JotForm to give me the property details, description etc. Then I create the requested item and will send them. And recently we are expending our work with more items, yesterday I created new form in my account. It was created successfully. Now when I try to login my account to make some changes the JotForm saying me that my account was suspended.

    Also my current form is not working. Please find the screenshot for the error.

    Kindly please re-active my account, I am planning to take premier account in JotForm in very soon as we are going to expend our services in my company, so we will be get lots of request from our associates.

    Look forward to your kind support.



    Andrew Sangelia

    Valore Group Marketing Dept

    Page URL:

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    Answered by pinoytech on October 30, 2012 at 12:22 PM

    Hi there,

    We apologize for the inconvenience that may have caused. Regarding on the issue, since you are log in on a guest account to post this query, can you please provide us your account username or one of your form url/id for further assistance?

    Thank you!

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    Answered by guest_23026137646047 on October 30, 2012 at 12:28 PM

    My Username is MirskyValoreMarketing

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    Answered by pinoytech on October 30, 2012 at 12:39 PM


    You have forms that contains username/password field which violates our terms of use. Such form like that are usually used for phishing activity. I just want you to know that we have a very strict auto phishing filter that would automatically suspend account if detects use for phishing activity. I will now re-activate your account and just make sure to remove those form contains username and password field to avoid suspension again.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by guest_23026137646047 on October 30, 2012 at 12:45 PM

    Hi Thank you so much for re-activating my account.


    But I have created username and password for my competators, my company's CEO doesn't like to know our competators about our services and working style. That is why I have created them.


    Is that okay if I continue with the username and password for my account ? I can understand your auto phishing system, but I really need the username and password fields for my account.


    Look forward to your kind support again.




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    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 01:02 PM

    Hello Andrew,

    Unfortunately, you CAN NOT use our forms for LOGIN purposes.  It is against our terms of use and our filters will continously disable your account if you do not delete these forms/fields.  Please remove these forms ASAP.

    We hope you understand our firm stand against this and suggest that you look into other options for your security needs.