Why my account is still over quota?

  • Profile Image
    gootdings
    Asked on April 01, 2018 at 10:49 PM

    Hi,

    I got a notice:

    Dear gootdings, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    But that was for the month of March, I'm not sure why my the forms are still disabled now since April has started and quota has begun again.

    It's a monthly quota, is it not?

  • Profile Image
    Nik_C
    Answered on April 02, 2018 at 02:32 AM

    I checked your account and it is active and in good standings: 

    1522650709Screen Shot 2018-04-02 at 8.29

    If you're experiencing any issues with it, please let us know.

    Thank you!

  • Profile Image
    gootdings
    Answered on April 02, 2018 at 05:22 AM

    Hi Nik,

    Yes, that's why I asked, there's only 2 forms and the show the 'Form Over Quota" graphic.

    Website is http://Treetechinc.net

  • Profile Image
    tina
    Answered on April 02, 2018 at 06:25 AM

    Sorry for the inconvenience caused to you.

    This issue may occur because of form caches, sometimes. I have cleared your form caches and it should be fixed now. 

    You can clear your form caches too:

    How to Clear Your Form Cache?