Why my account is still over quota?

  • gootdings
    Asked on April 1, 2018 at 10:49 PM

    Hi,

    I got a notice:

    Dear gootdings, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    But that was for the month of March, I'm not sure why my the forms are still disabled now since April has started and quota has begun again.

    It's a monthly quota, is it not?

  • Nik_C
    Replied on April 2, 2018 at 2:32 AM

    I checked your account and it is active and in good standings: 

    1522650709Screen Shot 2018 04 02 at 8 Screenshot 10

    If you're experiencing any issues with it, please let us know.

    Thank you!

  • gootdings
    Replied on April 2, 2018 at 5:22 AM

    Hi Nik,

    Yes, that's why I asked, there's only 2 forms and the show the 'Form Over Quota" graphic.

    Website is http://Treetechinc.net

  • tina JotForm Developer
    Replied on April 2, 2018 at 6:25 AM

    Sorry for the inconvenience caused to you.

    This issue may occur because of form caches, sometimes. I have cleared your form caches and it should be fixed now. 

    You can clear your form caches too:

    How to Clear Your Form Cache?