API Verification not saving

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    Asked on April 02, 2018 at 12:42 AM

    We have been using Jotform for the last few years with no problems. Recently we've been unable to have people register online and it comes up with an error 'PCI processor error'.

    In the payments settings it says to verify our paypal account - which has been working fine for years. when we click on 'verify' is comes up and says 'verified'. It's not saving this verification. Each time we go back in to check it says to verify it again?

    Could you please look at this?



  • Profile Image
    Answered on April 02, 2018 at 03:27 AM

    I checked your form and I saw that the information is showing in payment integration:

    1522653827Screen Shot 2018-04-02 at 9.20

    If the issue persists, please try Clearing your Browser cache.

    We'll wait for your response.

    Thank you!