Our account login is failing - autosuspended

  • Profile Image
    Damechwa 
    Asked on April 02, 2018 at 01:32 AM

    I have tried to log in my jotform but appear like Login failed - AUTOSUSPENDED please help.

  • Profile Image
    Kiran
    Answered on April 02, 2018 at 03:48 AM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that the form 'Farmers Registration form' is collecting bank account information which is violating our terms. Please note that it is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    We have now removed the guilty field from the form and activated your account. You should be now able to login to your account without any issue. Please check and let us know if you need any further assistance. We will be happy to assist.