Geolocation widget on the form freezing the browser

  • Profile Image
    MaidCrew
    Asked on April 02, 2018 at 02:01 AM
    another quick note... I tried updating one of the gps / geo location widgets on my form with a new google maps api key and when I did, it locked up my form / webpage. When I select edit form from the MyForms page, I'm redirected to the form but then once I'm there, everything's locked, I can't do anything & have to close the web page down. Could y'all go in, delete the gps / geo location widgets on the following form & see if that unlocks the form for me.

    Thanks.... https://form.jotform.com/61233895584162 

  • Profile Image
    Kiran
    Answered on April 02, 2018 at 02:02 AM

    As per your request, I have now deleted the GPS widgets on the form and the form seems to be loading normally. Could you check at your end and let us know if you need any further assistance? We will be happy to assist. 

  • Profile Image
    giftcardbuddy159
    Answered on April 02, 2018 at 02:16 AM

    I'm not sure if this would help you but...

    You don't really need to use that widget if you just need the location & user information... you can get all that from their IP address.

    If you go to your form submissions and see at the top right where it says Delete and Edit?

    Well, under edit there is a little grey cog. Click that. Then put a checkmark next to IP.

    This will make it so the users IP address shows for each submission. Then if you go here: 

    https://www.ipligence.com/iplocation#results

    you can look up the users IP address and it will give you there location (:

    There are other IP look up websites that give you even more information too.

    That's all automatic though, if you want them to choose the location on the widget this won't apply. I just figured I'd say this because I was having trouble figure this out myself.