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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not displaying in internet explorer

    Asked by lindaoakley on October 30, 2012 at 12:47 PM

    When uploaded the forms are unable to be completed by users using internet explorer but they can be completed if the browser if firefox.  Can you please help me with this problem and if there is other coding I should use. Many thanks

    Page URL:
    http://www.ideas21.co.uk/ask-expert/design-prototyping/

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    Answered by pinoytech on October 30, 2012 at 12:51 PM

    Hi there,

    Sorry for the inconvenience that may have caused. Can you please try to re-embed your form code into your website using iFrame method and let us know if the said issue still persists or not.

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on October 30, 2012 at 01:02 PM

    @lindaoakley

    I believe I have already responded to your similar query about a week ago:

    http://www.jotform.com/answers/139461-Forms-not-displaying-in-internet-explorer#1

    I reiterate my suggestion of contacting your web designer in order to resolve this issue.

    Thanks!

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    Answered by lindaoakley on October 30, 2012 at 02:31 PM

    Hi There

    Firstly apologies Neil I had not seen your response (I didn't know where they were posted) I am doing the website and I have asked the hosting company but they say it is a coding problem. 

    I have just tried using the iFrame code but it hasn't worked.   I really appreciate your help.

    Linda

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    JotForm Support

    Answered by NeilVicente on October 30, 2012 at 02:35 PM

    Linda,

    Indeed the problem is with your site's coding, and has nothing to do with the form.

    As I have mentioned on the other support thread, the codes I have copied to this link are what causes the form to get blocked by a transparent background image.

    May we ask what web editor you are using to work on the website?

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    Answered by lindaoakley on October 30, 2012 at 03:09 PM

    Hi

    Thanks, I have looked at your answer and now gone back to the hosting company that provide the web designer.  Hopefully this will now be sorted and thanks for your help.

    Linda