What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does JotForm still show 3 new submissions when after they have been deleted?

    Asked by kettlerleweck on October 30, 2012 at 12:59 PM

    Help :) I'm confused...I manually deleted submissions to free up space. My client is using the free version of JotForm in conjunction with Dropbox. When I am looking the My Form page it shows 3 new submisions - when I go to submissions it is empty...??

    Also, the upload space shows there to be 88.25 mb of 100 mb used - but everything has been cleraed out of JotForm and the dropbox account is at 14.5 mb of used space. 

    Thanks for your help!

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    Answered by pinoytech on October 30, 2012 at 01:08 PM


    Deleting submission data won't reset your submission quota, It would only free up some space of your account. Regarding on upload space, I've fixed it for you and it should be working fine by now.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by kettlerleweck on October 30, 2012 at 01:16 PM

    Thanks for your help - was there something I was doing incorrectly? or do you guys have to do the reset?