Why does JotForm still show 3 new submissions when after they have been deleted?

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    kettlerleweck
    Asked on October 30, 2012 at 12:59 PM

    Help :) I'm confused...I manually deleted submissions to free up space. My client is using the free version of JotForm in conjunction with Dropbox. When I am looking the My Form page it shows 3 new submisions - when I go to submissions it is empty...??

    Also, the upload space shows there to be 88.25 mb of 100 mb used - but everything has been cleraed out of JotForm and the dropbox account is at 14.5 mb of used space. 

    Thanks for your help!

  • Profile Image
    pinoytech
    Answered on October 30, 2012 at 01:08 PM

    Hi,

    Deleting submission data won't reset your submission quota, It would only free up some space of your account. Regarding on upload space, I've fixed it for you and it should be working fine by now.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

  • Profile Image
    kettlerleweck
    Answered on October 30, 2012 at 01:16 PM

    Thanks for your help - was there something I was doing incorrectly? or do you guys have to do the reset?