What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit when upgrading

    Asked by uafcde on October 30, 2012 at 01:05 PM


       I just switched to Professional - but had several months left on my Premium account. How or when should I see a credit of that remaining amount?


    Janene McMahan for

    Chris Lott

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    JotForm Support

    Answered by NeilVicente on October 30, 2012 at 01:34 PM


    Yearly and bi-yearly packages are heavily discounted, so we don't usually credit unused time, but we'll have to check our records and see.

    Before we proceed, we will need to make sure that you intend to have that bi-yearly Premium subscription cancelled permanently. Just so you know, this process is irreversible.

    Are you going to pay for a monthly Professional subscription from here on out?