How to change complete submissions to incomplete?

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    Asked on April 02, 2018 at 09:39 AM

    I have 2 submissions that I inadvertently marked as complete that have not paid yet.  How can I change the status back to incomplete payments.

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    Answered on April 02, 2018 at 11:00 AM

    Unfortunately it is not possible to change a submissions to incomplete. Kindly note that on changing incomplete submission to complete will not process any payment. The system will simply treat this as a regular submission so it can be included on form reports.

    Kindly do let us know if you need further assistance.