Reminder emails?

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    grahamlaw
    Asked on April 02, 2018 at 10:36 AM

    My anticipated plan is to have the staff fill out a consult booking sheet when a client calls, and then Jotform sends the client a link to the full intake sheet to complete before the consult. This part is working fine.

    But I'm wondering if the auto responder can send out two other reminders:

    1. If the client has not completed the intake for within a specified time, a reminder is sent, and

    2. Send out a reminder 24 hours before the consult (NOT 24 hours after the booking form was sent - that's easy enough to do, but we may schedule a consult the next day, or a week out, so need something more dynamic).


    Thanks, Carl.

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    John_Benson
    Answered on April 02, 2018 at 11:57 AM

    To my understanding, your staff will fill out a form (Consult booking sheet) when a client calls. After that, JotForm sends the client a link to the form (Full intake sheet) to complete before the consult. What do you mean by before the consult?

    1. If the client has not completed the intake for within a specified time, a reminder is sent

    The autoresponder email will only work or send after the form is submitted. The client needs to finish or complete the (Full Intake Sheet) to receive an autoresponder email.

    2. Send out a reminder 24 hours before the consult (NOT 24 hours after the booking form was sent - that's easy enough to do, but we may schedule a consult the next day, or a week out, so need something more dynamic).

    I am not sure if this is possible. The form needs to be submitted to generate an autoresponder email to remind the user. 

    You can try the Send Emails Later feature of the Autoresponder in the Advanced tab. Here's a screenshot:

    1522684548Send_emails_later.png

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    Rose
    Answered on December 03, 2018 at 03:18 AM

    Good News. This feature is available now. You can check the further details on the following user guide:

    https://www.jotform.com/help/541-How-to-Set-Reminder-Emails-for-Your-Forms

    However, this feature does not check if the recipient fills the form or not. If the recipient fills your form and if you do not want that recipient to receive reminder email, you need to delete that recipient from the setting. 

    Feel free to let us know if you have further details.