Cannot get workflow emails to work properly

  • Profile Image
    lvercellone
    Asked on April 02, 2018 at 12:33 PM

    I've read several tickets on this and tried many things but I just can't get the emails to work correctly. When someone requests equipment and hits submit, it should get sent to my boss for approval.  This part works.

    After she either approves it or denies it, it should send another email back to the requester in addition to sending me an email.  This part does not work.  Depending on my conditional logic, either this email gets sent when the form is originally submitted (before approval) or it doesn't get sent at all.  The way it is set up now, it does not send at all.


    Thanks, Lisa

  • Profile Image
    John_Benson
    Answered on April 02, 2018 at 01:28 PM

    Hi Lisa,

    Just to confirm, have you seen our complete guide on how to create an Approval Process Form? If not, please visit this link: https://www.jotform.com/help/432-A-General-Approach-on-Building-an-Approval-Process-Workflow

    Please check the guide and if you have any questions, let us know. We will be happy to answer it. 

  • Profile Image
    lvercellone
    Answered on April 02, 2018 at 03:43 PM
    I found the error. I didn’t have send on edit switched on. Seems to be working now. Thank you so much!
    Thank you,
    Lisa Vercellone
    [15_JGS_Logo_Master_H_Sig]
    770 Converse Street
    Longmeadow, MA 01106
    Phone: (413) 567-3949 x2486
    ...