-
psingletonjustusAsked on April 2, 2018 at 12:46 PM
I set up an auto responder on a form - but when the form is filled out by our employees, the person submitting the form does not get a confirmation email. What am I doing wrong?
-
Ashwin JotForm SupportReplied on April 2, 2018 at 1:59 PM
I did check your form and found that you have added form auto-responder email alert correctly but you have added condition to check if "Community" is filled, then send auto-responder email alert to "Community". Please check the screenshot below:
Since the condition is sending email to {community4} field which is "Community" a dropdown field with no email address and that is the reason why the auto-responder email is not being sent.
I believe you want to send auto-responder email to the email field of your form. Is that correct? There are two options available to solve this issue:
#1. If you want to auto-responder to be sent only if the "Community" field is filled, edit your condition and replace "{community4}" with "{email26}" to send email to the email field of your form.
#2. Alternatively, you can disable/delete the condition you have added to check if the "Community" field is selected and then send auto-responder email. If the condition deleted, auto-responder email will sent every time the form is submitted.
Hope this helps.
Do get back to us if you have any questions.
-
psingletonjustusReplied on April 3, 2018 at 9:34 AM
Good Morning,
I am very new at this and don't understand the setup of these forms and the relationship between the emails and conditional logic
Yes I want auto-responder email to the email field of the form. I deleted the condition and added an auto-responder..Sender name Jotform, reply to email ?? do I put MY email address in there? and Recipient Email set to: E-mail. Is that correct?
Thank you for your help.
-
BJoannaReplied on April 3, 2018 at 11:37 AM
I inspected the Autoresponder Email of the form you provided and it is set correctly. I would suggest you to test your live form, just to be sure that it is working.
Also, please check the following guides to find more about the Autoresponder Email:
Setting up an Autoresponder Email
Explanation of Email Notification and Autoresponder Settings