Notifications landing in the spam folder.

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    Sixty6media
    Asked on April 02, 2018 at 03:23 PM

    Hi guys,

    One of my clients (info@universaldance.co.uk) has just let me know that all the notifications they are getting from you guys are being marked as SPAM and being sent to their spam folder.

    This has only just started happening.

    Anything that can be done?

    Warren

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    BDAVID
    Answered on April 02, 2018 at 04:07 PM

    That might be happening due to his security filters. Please ask your client to mark all the notifications as NOT SPAM. Also, he can ask his email service provider to add our domain names and sending IP addresses to his white-list: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains