Mobile response checkbox disappeared?

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    Asked on April 02, 2018 at 03:43 PM


    I created a form a couple of years ago and each year I enable for a few months.  Unfortunately this year the form doesn't seem to work on mobile devices and the mobile response checkbox has disappeared.  Can you help?

    Thanks, Eilidh

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    Answered on April 02, 2018 at 04:25 PM


    Can you kindly specify which of your forms you refer to and what you mean by "doesn't seem to work"? 

    I have checked both forms and they seem to have a proper layout on mobile devices. However, one of forms does not have a mobile responsive widget. You can add it if needed:


    Thank you.

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    Answered on April 16, 2018 at 04:31 PM

    Thanks for your response Victoria. 

    I have the mobile responsive widget but it has not resolved the problem. The forms can still only be accessed from pc.

    Any ideas?

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    Answered on April 16, 2018 at 08:14 PM

    I checked this form ( and I can verify that it is mobile responsive. Here's a screen capture:


    May I ask if you are opening this form using a mobile device? If yes, please let us know if it is an Android smartphone or an iPhone.

    Also, if this form is embedded on a webpage, please share the URL so that we can further investigate. You might want to try re-embedding it using the iFrame method. Here's how:

    Hope that helps. Thank you.