Email Confirmation not sending upon form completion

  • Profile Image
    francescaloftus
    Asked on April 02, 2018 at 04:29 PM

    Hi there,

    In testing our forms, user submitted email address received confirmation of form completion (perfect!)

    But now that they're live, they don't send email confirmations to the form-completer's email address right away. It's now been 5 min and I don't see them yet.

    The forms affected are:

    Waitlist RSVP

    7:30P Core Tue, April 3 

    7:00A Yoga Thu, April 5

    11:00A Core Sat, April 7

    Cancelling your RSVP


    Thanks!

  • Profile Image
    BDAVID
    Answered on April 02, 2018 at 05:38 PM

    Is this the form in question? http://www.jotform.us/form/80844905784165 

    There have not been any submissions received for that form, therefore, no email notifications has been received. 

    Let us know if you need more help.