How do I integrate widget on my forms?

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    Asked on April 02, 2018 at 06:00 PM
  • Profile Image
    Answered on April 02, 2018 at 09:00 PM

    To add a widget to your form, please follow this guide:

    If I misunderstood your question, please let us know and provide more details so we can assist you properly. 

    Thank you.

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    Answered on April 05, 2018 at 02:43 PM
    Thank you for your response, but the problem I was facing and still
    facing is that, searching for widget on the form building page under
    widget, the notification was no widget can be found and there is no way
    I can add widget at all.
    Kindly find solution to it, so that widgets will be displayed on the
    form building page.
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    Answered on April 05, 2018 at 03:40 PM

    Thank you for providing more details. 

    I have cleared your forms cache and I was able to view the widgets after that: 




    Please try clearing your browsers cache and see if the issue persists, we will wait for your response. 

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    Answered on April 05, 2018 at 04:43 PM
    Thank you once again, I can actually see it from the screenshot you sent
    to me, but still yet, I cant get it through my system, may be you need
    to tell me what i need to do to clear cache or cookies in order for the
    form to display.
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    Answered on April 05, 2018 at 05:34 PM

    You can follow the steps on the user guide: How to Clear Your Form Cache?

    I too could not reproduce the issue when I test using your account and forms. I can see the Widgets available in the Form Builder on any of your forms.

    I suspect the issue could probably due to your browser or network.

    I suggest you try also restarting your browser (try refresh the browser by clearing browser cache). Or try also using a different device, browser, or if another internet connection is available -- try also.

    Let us know if issue persist even after doing already all the mentioned procedures.


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    Answered on April 06, 2018 at 03:43 AM
    Thank you for your support regarding the issue am facing on adding
    widget to my forms, I followed all the processes you suggested, but
    unfortunately, none of them solve the issues, I clear the forms cache
    under my account, I used chrome browser, i used mozilla,
    I also changed my network to 4G network and even used a mobile
    smartphone browsers, but all effort to get this solved proof abortive,
    the same error i got on laptop PC browser, the same i got on mobile
    find the attached image for your perusal,
    I was even thinking may be your system has not activate my account for a
    paid account in order to use all the features of jotform, I suggest you
    should look into this with your developer, or technical department,
    The reason for subscribing to bronze is to use the widget, and to remove
    jot form link from my forms to make it look professional, but my
    subscription seems not to be working, please look into this for me,
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    Answered on April 06, 2018 at 06:01 AM

    I have also checked your account from my end and was able to see the widgets without any issue. I think the issue seems to be with the CDN or ISP of your location. Could you try logging into your account using the following URL and see if you are able to view the widgets?

    Also, please check with your Internet service provider to see JotForm website is being blocked. It would be helpful for us if you can provide us with a screenshot of the issue to investigate the issue further.

    Please get back to us if you need any further assistance. We will be happy to assist you further.