How long does incomplete payments take?

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    Asked on April 02, 2018 at 06:10 PM

    Dear JotForm Support,

    I have a question about incomplete payment. 

    Would you mind educating me how long this process typically take? People told me that they already paid, but it does not come to me. Sometime I am a bit embarrassed by it as I do not get notified by email. Is my setting wrong?

    Thank you for the response!


  • Profile Image
    Answered on April 02, 2018 at 09:25 PM

    I checked your form and I can verify that the PayPal integration is configured correctly. If the user did not complete the payment on the checkout page, then the submission will go to the Incomplete Payments.

    Please take note that completing it will not process any payments. It will just trigger the email notifications and will be processed as a normal submission.

    I suggest you check this guide for more details: Paypal-Incomplete-Payments-FAQ.

    If you want to be notified when there is an incomplete payment, then please enable the Pending Payment Email. Here's how: How-to-Setup-Incomplete-Payment-Notification-Email.

    Hope that helps. Let us know if you need further help. Thank you.