Submission page: Missing submissions

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    TaughannockSC
    Asked on April 02, 2018 at 07:33 PM

    We'd like to see everyone who has registered on our Jotform  https://form.jotform.us/71977670784171 from a date range (say 1/1/18- today's date). How can we do this?

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    TaughannockSC
    Answered on April 02, 2018 at 07:55 PM

    Note that we've downloaded previous registrants as Xls docs, which seems to wipe all previous registrants. Is there any record of previous registrants who've filed out the forms saved in Jotform?

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    Jan
    Answered on April 02, 2018 at 10:46 PM

    You can filter the submissions via the Time Frame option. In the Submissions page, click the "Options" icon and change the Time Frame. 

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    After filtering the submissions, please click the "Excel" button above the Grid Report to export it as an Excel file.


    Is there any record of previous registrants who've filled out the forms saved in Jotform?

    If you removed the filter, then all form submissions will appear. Please take note that if you deleted a submission, you will not be able to recover it anymore.


    Hope that helps. Thank you.

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    TaughannockSC
    Answered on April 02, 2018 at 11:39 PM

    Thanks for the tip. When I remove the filter ('All time') it still only shows today's registrants. Not sure why-- any ideas? We've had the form active for 2 years, seems like it should keep all submissions. I don't think we've deleted any, but will investigate on our end.

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    BJoanna
    Answered on April 03, 2018 at 02:18 AM

    I checked and you have only 11 submissions. All of them are from 2018-04-02. However, based on the email logs from your account there should be more submissions. I checked history logs in your account and submissions were not deleted. 

    I will report this issue to our developers. Once this issue is resolved we will inform you via this thread.