What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't find my JotForm account

    Asked by guest_23035659859062 on October 30, 2012 at 03:53 PM


    I have a free jotform account but cant remember/find my password. I tried the option to have the password reset but it is telling me that no account with the email I am using exists. I get notifications when people submit the form but I can't figure out why its telling me it can't find an account associated with my email. Any help you can give will be greatly appreciated!

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    JotForm Support

    Answered by idarktech on October 30, 2012 at 04:01 PM

    Hi there,

    That form belongs to stobartfoundation account and is associated with this email address trustee@stobartfoundation.***

    If you've forgot your password, please visit www.jotform.com and click on Forgot Password button below login box to be able to reset your password. Thanks!

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    Answered by guest_23035659859062 on October 30, 2012 at 04:20 PM

    Thank you. I can't even tell you how many times I tried to use that email and it wouldn't let me. It just did though so hopefully its all set now. Thanks!

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    JotForm Support

    Answered by idarktech on October 30, 2012 at 04:24 PM

    Sorry I forgot to mention, your account was associated with two email addresses the other one is the verizon email so I have removed it and leave the other email you had. This usually happens when a form (containing two email recipients) from guest account was carried over to your registered account, but nothing to worry as it should be fine by now.

    Hope this fixes it. Just let us know if anything happens. Thanks!