Using the multi-line question card for survey - Other option doesn't work

  • Profile Image
    EHIZ
    Asked on April 03, 2018 at 05:34 AM

    Hi there, 

    I've created my survey and while testing on preview mode, I realize that there's something wrong. 

    I used the multi-line question card for questions which has a dropdown select option, but if the answer is OTHER, then I want the user to enter in a text box what 'other' is. However, even though I don't select the OTHER option, I cannot continue with the next question without entering something in the text space allocated for OTHER answers. 

    I've checked if the REQUIRED option is ON for the text box section of the answer - but it isn't. 

    I think this may be a bug with this question type - but it's important I find a solution to creating questions with OTHER type of answers. 

    Thanks!

    Elif

     

  • Profile Image
    Adrian
    Answered on April 03, 2018 at 08:46 AM

    I've checked if the REQUIRED option is ON for the text box section of the answer - but it isn't. 

    The Required option seems to be ON for the Multi-line Question.

    15227592991.png

    This means that all the fields inside it are required and this is why you cannot continue to the next question.

    I suggest you set the Required option in the General tab to OFF. Then you can turn the Required option ON only for the Select field.

    15227594861.gif

    Another option is to use a Singe Choice element for this where you can add the Other option and let the users type their answer.

    15227595863.png