User permissions / security for enabling payments

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    Asked on April 03, 2018 at 06:35 AM

    Dear support,

    Is there any facility within Jotform to restrict a user or sub-user's ability to use payment apps?

    The reason I ask, is we'd like our admin staff to be able to create forms, but only authorised managers to link payment accounts. This is to prevent anyone trying to link a form with their own accounts. 

    Thank you,


  • Profile Image
    Answered on April 03, 2018 at 09:17 AM


    Unfortunately, there is no control for sub-users to be prevented by the parent-user from using payment fields.

    To clarify, do you mean to say that the sub-users are entering their own accounts in the payment gateway which you wish to prevent?


  • Profile Image
    Answered on April 03, 2018 at 11:48 AM

    Our view is that if a user is authorized to edit a form, they are a trusted user.  If there is a possibility that your admin staff might commit fraud, it would not be advisable to share access to forms with them to begin with.