Why are we not receiving email notification?

Hi Guys!

Greetings from Ireland!

Have a wee problem. One of my forms is not sending automated emails to let me know that forms have been submitted.

It's this one : https://form.jotformeu.com/72315882971363

i deleted the email fields, put them in again, but still nothing.

i believe the user gets their email though.

Any ideas what I can do to give the emails a nudge?

Much obliged for your help!

kevin

Have a wee problem. One of my forms is not sending automated emails to let me know that forms have been submitted.

I have checked your form email setting and noticed you are using custom SMTP as the sender email address for your form notifications. Testing with noreply@jotform.com as the sender I was able to receive a test submission made from your form.

This indicates that there is an issue with the custom SMTP sender email address configured in the form. I would recommend you change the sender to noreply@jotform in the meanwhile as you check the SMTP configuration issue with your email provider.

To change sender email, kindly follow the demo below.

Thank you so much!