Why are we not receiving email notification?

  • Profile Image
    mullers75
    Asked on April 03, 2018 at 08:57 AM

    Hi Guys!


    Greetings from Ireland!

    Have a wee problem. One of my forms is not sending automated emails to let me know that forms have been submitted.

    It's this one : https://form.jotformeu.com/72315882971363

    i deleted the email fields, put them in again, but still nothing.

    i believe the user gets their email though.

    Any ideas what I can do to give the emails a nudge?

    Much obliged for your help!


    kevin


  • Profile Image
    TREVON
    Answered on April 03, 2018 at 11:35 AM

    Have a wee problem. One of my forms is not sending automated emails to let me know that forms have been submitted.

    I have checked your form email setting and noticed you are using custom SMTP as the sender email address for your form notifications. Testing with noreply@jotform.com as the sender I was able to receive a test submission made from your form.

    This indicates that there is an issue with the custom SMTP sender email address configured in the form. I would recommend you change the sender to noreply@jotform in the meanwhile as you check the SMTP configuration issue with your email provider.

    To change sender email, kindly follow the demo below.

    1522769373change sender.gif



  • Profile Image
    mullers75
    Answered on April 03, 2018 at 11:51 AM

    Thank you so much!