Forms are not accessible

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    dickalford
    Asked on October 30, 2012 at 06:28 PM

    I cannot access my forms in 2 accounts - is your system down???  jennyjac and vailclub50

     

    Please respond!

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    Mike_T
    Answered on October 30, 2012 at 06:32 PM

    Thank you for contacting us.

    The system is up and running, both accounts are fine. Do you get any errors? Can you please provide us with links to affected forms?

    We are looking forward to hearing from you to proceed with the further investigation.

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    VailClub50
    Answered on October 30, 2012 at 07:33 PM

    They are up now.  I have access to 3 accounts - one was working, and two were not.  Pretty scary when you think you may  have lost all of your data.  It finally came up after quite a long time with the message "no forms found."

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    VailClub50
    Answered on October 30, 2012 at 07:35 PM

    By the way, the reason I was notified was that someone was trying to make a payment on www.community-outreach.org (join) and neither of her credit cards were accepted and they both were valid.  The other login was www.vailclub50.com (join).

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    VailClub50
    Answered on October 30, 2012 at 07:40 PM

    The same thing just happened - I can't get any forms up for jennyjac or vailclub50 accounts!!

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    dickalford
    Answered on October 30, 2012 at 07:44 PM

    Please send response to jennyrink account (not dickalford).

    Thx.

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    dickalford
    Answered on October 30, 2012 at 07:45 PM

    Now they are coming up.  I think the problem is on your end.

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    jonathan
    Answered on October 30, 2012 at 07:58 PM

    Hi,

    Sorry for any inconvinience caused. There must be some network propagation delays.

    Glad to know it does work now.

    Please feel free to inform us should you have further inquiry.

    Thanks.