Are your forms secure?

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    Rick Gilman 
    Asked on April 03, 2018 at 12:30 PM

    I need to create a credit application form for a realtor that captures Social Security number and signature. Does your form offer that kind of security and signature capture?

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    Answered on April 03, 2018 at 01:36 PM

    Please refer to this link regarding our Security.

    When it comes to collecting Social security numbers, we consider that as sensitive information (since it is usually abused for phishing purposes).

    So, please check the following:

    SSN collection is not illegal. According to this site in most States, there is no law that prevents businesses from requesting SSN, and there are few restrictions on what businesses can do with it.

    However, some states in the USA have imposed restrictions on a business soliciting SSN's

    Online form builders, including JotForm, have been used for identity theft in the past. We go to great lengths to prevent this. That is why our Terms will mention SSNs are considered as a Phishing activity.

    Therefore, when you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you'll have to contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    However, we recognize that there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    - Real estate purchases

    - Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account, this could be an issue.

    So, having this in mind, we encourage you to follow these recommendations:

    -Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    You can check available signature widgets here:

    And available terms widgets here:

    Let us know if you need any further assistance.

    Thank you!