Error message when trying to downgrade/cancel

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    Asked on April 03, 2018 at 01:44 PM
    Cancel Subscription

    Error canceling your subscription.
    Please get in contact with our support team. Sorry for the inconvenience.

    Please help, this is the message that keeps coming up every time I try to "downgrade" to the free account.

    Something is wrong on your end I believe. Thank you! -Renee 

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    Answered on April 03, 2018 at 02:41 PM

    Apologies for the challenges you are facing, kindly confirm if we can go ahead and downgrade the account for you from our end.

    Thank you and awaiting your response.