- atomicdiscAsked on April 03, 2018 at 02:44 PM
It works great in Safari, Chrome and Explorer, but it does not work in Firefox... The only issue we can see in Firefox is towards the bottom of the form where it says "Add Track 2" - this button doesn't do anything in Firefox.
If I embed the form outside of my accordions, it works fine in Firefox as well. How can I make it work within my accordion?
Looking forward to hear from you guys!
- JotForm SupportdavidAnswered on April 03, 2018 at 03:49 PM
When embedding multiple forms to the same page, we usually recommend using the form iFrame code to prevent any conflicts:
If that still does not work, let us know and we will be happy to have another look.
- silverAnswered on April 03, 2018 at 04:38 PM
Thank you for getting back to me so quickly.
Unfortunately that doesn't solve the problem. I've tried having only one form on the page and it still doesn't work in Firefox.
The problem is within the accordion.
- JotForm SupportEltonCrisAnswered on April 03, 2018 at 06:57 PM
Thanks. We will check this and get back to you. Hopefully, we will be able to find a way to get this to work.
- JotForm SupportEltonCrisAnswered on April 04, 2018 at 03:01 AM
I am having a hard time finding a solution. It seems to be a browser specific issue. The problem is if you load the accordion as closed, the embedded form script that creates iframe never loads properly. So if you try to open the accordion, some functionalities of the form aren't working like the show/hide conditions, required validations and etc.
I'm not sure if this helps, could you re-embed the form using its source code? Please let us know after so we can check.
- atomicdiscAnswered on April 04, 2018 at 03:43 AM
- JotForm SupportVictoria_KAnswered on April 04, 2018 at 07:56 AM
Unfortunately, I am not sure if you have posted any update or confirmation on the issue, it is likely that your reply hasn't got through.
Can you please update us if you have followed the advice above?
- SilverAnswered on April 04, 2018 at 02:45 PM
Thank you for trying to figure this out!
Thank you so much for you help, everybody!
- JotForm SupportEltonCrisAnswered on April 04, 2018 at 02:56 PM
I will try to look for a solution but I couldn't guarantee you of anything yet since the last time I checked this, I could not find a working solution. This is more like a browser issue rather than the form. Perhaps Firefox handles embedded script on hidden elements differently.
Anyway, I will check this on my spare time and let you know if I found any.
- atomicdiscAnswered on April 11, 2018 at 01:02 PM
Sorry to keep bugging you. Have you had any luck figuring this out?