pre-populate app

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    RedPoppy52
    Asked on April 03, 2018 at 03:32 PM
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    Adrian
    Answered on April 03, 2018 at 04:39 PM

    I am not sure what you mean by "pre-populate app".

    You can access the JotForm PrePopulate Application through the following link.
    http://prepopulate.jotform.io/

    The app will help you generate the pre-populated URLs for your forms.

    Related Help Article: Prepopulating Fields to Your JotForm via URL Parameters

    Let us know if you have any specific question.

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    RedPoppy52
    Answered on April 03, 2018 at 04:59 PM

    My apologies – I’m having difficulty with the prepopulate app – after clicking the link I get a pop-up asking me to allow access to forms, then I’m getting another pop-up that says “Something went wrong when fetching forms, please try again”

     

    Can you help please?

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    Adrian
    Answered on April 03, 2018 at 06:18 PM

    Can you please try one or more of the following?

    1. Clear the cache of your browser and try again
    2. Use the Private Mode of your browser (Incognito)
    3. Use another browser

    Let us know if the issue persists.

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    RedPoppy52
    Answered on April 06, 2018 at 07:17 AM

    Hi - I've tried both of your suggestions but still getting the  “Something went wrong when fetching forms, please try again” pop-up. I've also tried a different app (import spreadsheet) but that is also failing. Tried using Firefox but same issue. I'm using Chrome on Windows 10. Please advise

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    tina
    Answered on April 06, 2018 at 09:04 AM

    Sorry for the inconvenience caused to you. 

    Could you please provide the form URL that the issue encounters?

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    RedPoppy52
    Answered on April 06, 2018 at 09:55 AM

    Hi Tina, thanks for helping with this, here is the URL:

    https://form.jotformeu.com/80916552559365

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    Richie_P
    Answered on April 06, 2018 at 11:10 AM

    Cloned your form and tested the prepopulate.io and the app is working fine at my end. I was able to select your  cloned form and edit it.

    Do you have any pop-up blocker installed or any Internet security that may have blocked the application?


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    RedPoppy52
    Answered on April 06, 2018 at 03:26 PM

    I turned off AdBlock & Ghostery, cleared the cache, went incognito - but still the same error, sorry

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    Richie_P
    Answered on April 06, 2018 at 03:54 PM

    I can't seem to replicate the issue at my end. Have your tried opening the http://prepopulate.jotform.io/ and use other forms?

    or is the error specific for a form?

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    RedPoppy52
    Answered on April 07, 2018 at 03:29 AM

    It's happening on both forms - I tried cloning one & still the same. Also tried the spreadsheet import widget and am just getting a "loading" timer-wheel. Just tried the link & same result - it's not getting to the stage where I can choose a form, so presume it's unlikely to be form related

    I've now tried Chrome, Firefox & MS Edge - cleared data, icognito/private windows but still just get the orange box after "Allow" screen, saying that something went wrong

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    TREVON
    Answered on April 07, 2018 at 10:55 AM

    Apologies for any inconveniences caused. I would recommend you test this on another network as it seem something is blocking some sections of Jotform url in your network as I could also not replicate the same on my end.

    Kindly try the above and do let us know if issue is resolved.

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    RedPoppy52
    Answered on April 14, 2018 at 04:49 AM

    OK I've now tested it another computer on my home network and also a friend's computer on a different network but the result is the same.

    Is it possible to copy the forms over to a new account & see if that does it?

    Or do you have any logs you can check to see if it's getting blocked your end? I can't see anything on my computer on Event Viewer that suggests there's a problem here


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    TREVON
    Answered on April 14, 2018 at 08:57 AM

    I have run another test and I could not still replicate the issue. Would you kindly create a test account which you can use to test the process. 

    Kindly do let us know if test on the new account works.