- RedPoppy52Asked on April 03, 2018 at 03:32 PM
- JotForm SupportAdrianAnswered on April 03, 2018 at 04:39 PM
I am not sure what you mean by "pre-populate app".
You can access the JotForm PrePopulate Application through the following link.
The app will help you generate the pre-populated URLs for your forms.
Related Help Article: Prepopulating Fields to Your JotForm via URL Parameters
Let us know if you have any specific question.
- RedPoppy52Answered on April 03, 2018 at 04:59 PM
My apologies – I’m having difficulty with the prepopulate app – after clicking the link I get a pop-up asking me to allow access to forms, then I’m getting another pop-up that says “Something went wrong when fetching forms, please try again”
Can you help please?
- RedPoppy52Answered on April 06, 2018 at 07:17 AM
Hi - I've tried both of your suggestions but still getting the “Something went wrong when fetching forms, please try again” pop-up. I've also tried a different app (import spreadsheet) but that is also failing. Tried using Firefox but same issue. I'm using Chrome on Windows 10. Please advise
- JotForm SupporttinaAnswered on April 06, 2018 at 09:04 AM
Sorry for the inconvenience caused to you.
Could you please provide the form URL that the issue encounters?
- RedPoppy52Answered on April 06, 2018 at 09:55 AM
Hi Tina, thanks for helping with this, here is the URL:
- JotForm SupportRichie_PAnswered on April 06, 2018 at 11:10 AM
Cloned your form and tested the prepopulate.io and the app is working fine at my end. I was able to select your cloned form and edit it.
Do you have any pop-up blocker installed or any Internet security that may have blocked the application?
- RedPoppy52Answered on April 06, 2018 at 03:26 PM
I turned off AdBlock & Ghostery, cleared the cache, went incognito - but still the same error, sorry
- JotForm SupportRichie_PAnswered on April 06, 2018 at 03:54 PM
I can't seem to replicate the issue at my end. Have your tried opening the http://prepopulate.jotform.io/ and use other forms?
or is the error specific for a form?
- RedPoppy52Answered on April 07, 2018 at 03:29 AM
It's happening on both forms - I tried cloning one & still the same. Also tried the spreadsheet import widget and am just getting a "loading" timer-wheel. Just tried the link & same result - it's not getting to the stage where I can choose a form, so presume it's unlikely to be form related
I've now tried Chrome, Firefox & MS Edge - cleared data, icognito/private windows but still just get the orange box after "Allow" screen, saying that something went wrong
- JotForm SupportTREVONAnswered on April 07, 2018 at 10:55 AM
Apologies for any inconveniences caused. I would recommend you test this on another network as it seem something is blocking some sections of Jotform url in your network as I could also not replicate the same on my end.
Kindly try the above and do let us know if issue is resolved.
- RedPoppy52Answered on April 14, 2018 at 04:49 AM
OK I've now tested it another computer on my home network and also a friend's computer on a different network but the result is the same.
Is it possible to copy the forms over to a new account & see if that does it?
Or do you have any logs you can check to see if it's getting blocked your end? I can't see anything on my computer on Event Viewer that suggests there's a problem here
- JotForm SupportTREVONAnswered on April 14, 2018 at 08:57 AM
I have run another test and I could not still replicate the issue. Would you kindly create a test account which you can use to test the process.
Kindly do let us know if test on the new account works.