How do I update a sub-user who has a new email?

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    sammamish
    Asked on April 03, 2018 at 03:43 PM

    She has gotten married and has a new email address.  I am the account holder.

     

    Thanks,

    Cynthia

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    Mike_G
    Answered on April 03, 2018 at 05:10 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    If she already updated the email address associated with her JotForm account. You just have to invite here again (using her new email address) as a sub-user of your account following this guide — How-to-Share-Forms-with-a-Sub-account-User

    Then, you have the option to just remove her old email address from the user section of your accounts page — https://www.jotform.com/myaccount/users

    If you have other questions or concerns, please do not hesitate to let us know.