People not getting the autoresponder.

  • SELC
    Asked on April 3, 2018 at 5:30 PM

    Hi,

    for form 

    https://form.jotform.com/72974725174163

    Someone informed me that when they signed up they didn't receive an email after signing up.... Do I have a setting wrong? They should be getting an email thanking them that looks like it's coming from jamie@sanelijo.org

    Page URL: https://form.jotform.com/72974725174163
  • David JotForm Support Manager
    Replied on April 3, 2018 at 6:42 PM

    You do, the people that fills the form are not getting the autoresponder, since the field where they enter their email address, the "Email" field, is not assigned as the recipient:

    1522795304willbeattending Screenshot 10